Warranty & Policy

TERMS
We currently require 50% down payment on all purchases for all accounts with balance due prior to shipment. Current clients require 50% down on orders over $500 (USD) and orders containing custom projects with balance due Net 30.

 

SHIPPING METHOD
Landmark ships items via UPS, FedEx, or other freight arrangements. For overseas shipments, please let us know your preference of carriers, or we will make arrangements for you.

 

SHIPPING CHARGES
Shipping charges are not included in our prices and are the responsibility of our clients.

 

CLAIMS
Inspect your shipment immediately upon delivery. Shortages or damages must be signed as such on the bill of lading at the time of delivery in order to receive replacement or to file a claim. Damage claims must be filed with the carrier.

 

IMPORTANT: Have the delivery agent make any notation on the delivery report prior to accepting delivery, and file a claim with the carrier immediately. Clients must respond to claims within 10-14 days after receiving shipment in order for Landmark to be liable for replacing the product(s) covered under this policy—no exceptions!

See www.rinowood.com/claims for further instructions on processing your claim.

CANCELLATION
All orders of non-custom items can be cancelled only with our consent and upon terms that will indemnify us against loss. Cancellation of items already in production will result in charges exceeding the cost of materials and labor for the project up to that point.

 

RETURNS
All orders of non-custom items may be returned within 30 days of delivery for any reason; however, returned items will not be accepted without authorization from your account manager. Returned mechandise may be subject up to a 25% restocking fee. Merchandise must be returned in its original condition. Customer is responsible for shipping charges both from Landmark and returning item(s) back to Landmark Golf Course Products. We recommend the package be insured at its retail value to cover any accidental damages that may occur during shipping. We do not accept the return of custom-manufactured items.

 

WARRANTY
Landmark Golf Course Products guarantees its Rinowood™ hardwood material for 25 years against deterioration due to rot, decay, salt, insects, and caustic chemicals. Landmark offers a one year warranty on all products to be free from defects in original material and workmanship. If a defect in the original material or workmanship appears during the warranty period on any Landmark product, the Company (at its option) will repair or replace your product without charge.

This commitment DOES NOT cover the following items: Failure caused by unreasonable or abusive use, failure caused by neglect of reasonable and necessary care, acts of nature (wind, hurricanes, tropical storms, etc) and the return freight costs beyond one year from the date of purchase.

 

COMPANY POLICIES

We reserve the right to manufacture and ship the most current designs of our products.

Our prices are subject to change throughout the year.