Claims

Our products are thoroughly inspected before leaving our facility. If any damage occurs in shipping, we will work quickly to resolve the matter. Landmark will be happy to repair or replace (if necessary) any damaged products, as well as handle the claims involved, as long as these instructions are followed.

 

Inspect all products before signing anything. Once you have signed the bill of lading or delivery receipt, the carrier and Landmark are no longer liable for damage to your shipment. YOU will be responsible for filing your own claim. We strongly recommend you open each package in the event that there is concealed damage.

 

If there is damage to outer packaging and the driver will not wait for you to inspect the product thoroughly, make note on the bill of lading or delivery receipt that the driver would not wait. Also note any damages you see.

 

If damages are discovered, immediately fax a signed copy of the bill of lading or delivery ticket along with photos of the damage to 262-679-8485. This must be completed within 5-7 days of receiving your shipment. Carriers can often take up to two weeks to notify us of any incidents. Photographs of the damage are mandatory.

 

Concealed damage claims can still be proven to be the fault of the carrier, but often result in less than 100% of the requested claim amount being paid back to you. Make sure everything is in pristine condition before signing anything. If claims for concealed damage are not made immediately upon discovery, Landmark cannot take responsibility.

 

Retain original packaging! For some shipments, carriers will send an employee from their company to inspect damaged freight/packages, and having the original packaging can help ensure that the claim is paid in full.

 

The drivers are only responsible for getting the freight to the back of their trailer, though many are willing to offer additional assistance if asked. Lift gate and/or assisted delivery is available upon request.

 

If you have any further questions that require answers prior to or upon the arrival of your shipment, do not hesitate to call your sales representative at 1-888-337-7677.